Contact
Reach the Textimony team.
Use the right channel for support, privacy, press, or partnership requests.
General support
Product questions, account help, billing questions, and case-setup issues can be sent to hello@textimony.io.
Privacy requests
Access, deletion, correction, export, and data-handling questions can be sent to privacy@textimony.io.
Support scope
Product support covers account access, billing, privacy requests, supported import formats, and the case-organization workflow.
Professional requests
Professional inquiries can include expected record volume, current import format, report needs, retention questions, security review, and procurement requirements.
Privacy channel
Privacy requests should include the account email and the action requested. Textimony may need to verify account ownership before responding to access, deletion, correction, or export requests.
Security reports
Security reports should describe the affected URL, reproduction steps, expected impact, and whether sensitive message content or account access could be exposed.
Evidence boundaries
The support team can explain product workflow, upload formats, traceable reports, and privacy controls. Case decisions stay with the people responsible for the record.
What to include
A useful support request includes the account email, the public URL or app screen involved, the upload format, approximate message volume, browser and device, expected result, actual result, and any non-sensitive error text.
Do not send raw evidence first
Avoid sending unredacted conversations in an initial email. Start with metadata, screenshots with private details removed, file type, row counts, and the workflow step that failed so support can route the request safely.
Response expectations
Contact channels are for product support, privacy operations, security reports, press questions, and commercial workflow review. Emergencies, legal strategy, and expert testimony require appropriate outside professionals.